Terms of Service

By submitting a purchase inquiry, signing a quotation, issuing a purchase order, or otherwise engaging in a commercial transaction with ROC Sauna-Solution, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

If you are acting on behalf of a company or organization, you represent and warrant that you have the authority to bind that entity to these Terms. If you do not agree with any part of these Terms, you must not proceed with any transaction.

These Terms apply to all business clients including, but not limited to, SPA equipment enterprises, hotel engineering contractors, building materials trading firms, chain SPA operators, and brand owners engaging in wholesale or OEM/ODM procurement.

ROC Sauna-Solution provides the following products and services to qualified B2B clients:

• Sauna Heaters: Electric sauna stoves (including official HARVIA range), far-infrared heaters, and digital temperature controllers for commercial and residential use.
• Solid Wood Products: Kiln-dried sauna panels, wall boards, floor planks, bench wood, and ceiling profiles in species including Spruce, Obeche, Hemlock, Western Red Cedar, and Aspen.
• Sauna Accessories: Sauna stones, ventilation systems, special lamps, hinges, handles, and professional sauna tools and kits.
• OEM/ODM Manufacturing: Custom product development, private-label production, and tailored specifications for brand owners and project developers.
• Consulting & Project Support: Technical guidance for commercial SPA projects, hotel installations, and large-scale procurement planning.

We reserve the right to modify, suspend, or discontinue any product or service offering at any time with reasonable prior notice to affected clients.

All orders must be confirmed in writing via a signed purchase order, formal sales contract, or written email confirmation from an authorized representative of both parties. Verbal agreements alone do not constitute a binding order.

A purchase order becomes binding upon our written acknowledgment and acceptance. We reserve the right to decline any order at our discretion, including orders that conflict with applicable laws or export regulations.

Order specifications -- including product models, quantities, dimensions, wood species, certifications, and packaging requirements -- must be clearly stated at the time of order placement. Changes to confirmed orders may be subject to additional costs and revised lead times.

Minimum order quantities (MOQ) are as specified in the relevant quotation. Our standard MOQ begins from one full container load (FCL), unless otherwise agreed in writing.

All prices are quoted in US Dollars (USD) unless otherwise stated in the relevant quotation. Quoted prices are valid for the period specified in the quotation and are subject to change based on raw material costs, currency fluctuations, and market conditions.

Standard payment terms are 30% deposit upon order confirmation and 70% balance prior to shipment, unless alternative terms have been agreed in writing. For new clients or high-value orders, full prepayment may be required.

Accepted payment methods include Telegraphic Transfer (T/T), Letter of Credit (L/C) at sight from approved banks, and other methods as mutually agreed. All bank charges, wire transfer fees, and currency conversion costs are the responsibility of the Client.

Late payments may result in order suspension, shipment delay, or cancellation. We reserve the right to charge interest on overdue amounts at a rate of 1.5% per month or the maximum rate permitted by applicable law, whichever is lower.

All prices are exclusive of applicable taxes, import duties, customs fees, and destination-country levies, which remain the sole responsibility of the Client.

Delivery terms (Incoterms) are as specified in each confirmed quotation or sales contract. Common terms used include FOB (Free On Board) from the port of origin in China, CIF (Cost, Insurance, Freight), and EXW (Ex Works), unless otherwise negotiated.

Lead times are estimates provided in good faith and may vary depending on product type, customization requirements, production scheduling, and logistics conditions. We are not liable for delays caused by force majeure events, carrier disruptions, port congestion, or customs clearance issues beyond our control.

Risk of loss or damage to goods transfers to the Client at the point specified in the agreed Incoterms. We strongly recommend that Clients arrange adequate cargo insurance for all shipments.

Upon shipment, we will provide the Client with relevant shipping documents including the Bill of Lading, Commercial Invoice, Packing List, and applicable certificates of origin or compliance. Additional documentation required for specific destination markets must be requested at the time of order.

All ROC Sauna-Solution products are manufactured under standardized production management protocols with independent QC inspection. Our electric sauna heaters and infrared products comply with applicable international safety standards including CE, ETL, and RoHS where required by the destination market.

The warranty covers defects in materials and workmanship under normal use conditions. It does not cover damage resulting from improper installation, misuse, unauthorized modification, normal wear and tear, or failure to follow product instructions.

Warranty claims must be submitted in writing with photographic evidence and batch/serial numbers within the warranty period. We reserve the right to repair, replace, or issue a credit note at our sole discretion.

Natural wood characteristics such as minor grain variation, color differences between batches, and dimensional tolerances within industry standards are not considered defects.

For OEM and ODM orders, the Client is responsible for providing complete and accurate design specifications, artwork, branding materials, and any required certifications for the destination market. We will manufacture to the agreed specification but bear no liability for design errors or regulatory non-compliance resulting from Client-supplied materials.

All design work, tooling, molds, and development costs created exclusively for a Client's OEM/ODM project remain the property of ROC Sauna-Solution unless otherwise agreed in writing and fully compensated by the Client.

The Client warrants that all branding, logos, and design materials provided do not infringe the intellectual property rights of any third party. The Client shall indemnify and hold ROC Sauna-Solution harmless from any claims, losses, or damages arising from such infringement.

ROC Sauna-Solution retains all intellectual property rights in its own product designs, technical documentation, manufacturing processes, and proprietary technologies. No license to use such IP is granted except as necessary to fulfill the specific order.

OEM/ODM samples and prototypes are subject to separate sampling fees, which may be credited against confirmed production orders as agreed in writing.

Given the nature of B2B bulk manufacturing and international trade, returns of goods already shipped are generally not accepted unless the goods are confirmed to have a manufacturing defect covered under warranty, or shipment errors (wrong product, wrong quantity) are verified.

All claims must be submitted in writing to our designated customer service contact within 14 calendar days of the goods' arrival at the destination port or warehouse. Claims submitted after this period may not be accepted.

Claims must include: the original order number, a detailed description of the issue, photographic or video evidence, and the quantity of affected units. We reserve the right to conduct an independent inspection before approving any claim.

Approved claims will be resolved through one of the following methods at our discretion: replacement of defective units in the next shipment, a partial credit note applicable to future orders, or a partial refund where no future order is anticipated.

Customized OEM/ODM products manufactured to Client-approved specifications are non-returnable and non-refundable except in cases of confirmed manufacturing defects.

To the maximum extent permitted by applicable law, ROC Sauna-Solution's total liability to the Client for any claim arising out of or in connection with any order shall not exceed the total invoice value of the specific order giving rise to the claim.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of business, loss of contracts, loss of anticipated savings, or reputational damage, even if we have been advised of the possibility of such damages.

We are not liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, war, government actions, trade embargoes, port strikes, power outages, or significant raw material shortages (collectively, "Force Majeure Events"). In such cases, we will notify the Client promptly and endeavor to resume performance as soon as reasonably practicable.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

Both parties agree to keep confidential all non-public business information exchanged in the course of their commercial relationship, including but not limited to: pricing structures, product specifications, OEM/ODM designs, client lists, production processes, and any information marked as confidential.

Confidential information shall not be disclosed to any third party without the prior written consent of the disclosing party, except where required by law, court order, or regulatory authority. In such cases, the receiving party shall provide prompt notice to the disclosing party where legally permissible.

This confidentiality obligation survives the termination or completion of any individual order or business relationship for a period of three (3) years.

We respect the privacy of our Clients' data. Personal data collected in the course of business transactions is processed in accordance with our Privacy Policy and applicable data protection regulations.

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to conflict of law principles, unless a separate governing law is expressly agreed in a signed sales contract between the parties.

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or any transaction hereunder, the parties shall first attempt to resolve the matter through good-faith negotiation within 30 days of written notice by either party.

If the dispute cannot be resolved through negotiation, it shall be submitted to arbitration administered by the China International Economic and Trade Arbitration Commission (CIETAC) in accordance with its arbitration rules then in effect. The arbitration shall be conducted in English, and the arbitral award shall be final and binding on both parties.

Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm.

ROC Sauna-Solution reserves the right to update or modify these Terms at any time. Updated Terms will be published on our official website and will take effect 14 days after publication, unless a more immediate effective date is required by law. Continued engagement in business transactions after the effective date constitutes acceptance of the revised Terms.

For active orders placed before the effective date of any amendment, the Terms in force at the time of order confirmation shall apply, unless both parties agree in writing to adopt the revised Terms.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitral tribunal of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions shall continue in full force and effect.

No waiver by either party of any breach of these Terms shall be considered a waiver of any subsequent breach of the same or any other provision.