Privacy Policy
We are committed to protecting your personal information and your right to privacy. This policy explains how ROC Sauna-Solution collects, uses and safeguards your data.
Last updated:
Overview
ROC Sauna-Solution is a trading name operated by ROC DEVELOPMENT LIMITED ("we," "us," or "our"). We operate as a professional B2B sauna products manufacturer and supplier headquartered in China. This Privacy Policy describes how we handle personal data collected through our website (sauna-solution.com), inquiry forms, email communications, trade show interactions and other business touchpoints.
By accessing our website or submitting an inquiry, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please discontinue use of our services.
This policy applies to all individuals who interact with ROC Sauna-Solution in a business capacity, including purchasing managers, brand managers, project managers, and other procurement professionals.
Information We Collect
We collect information that is necessary to provide you with our products, services and commercial communications. The categories of data we may collect include:
Business Contact Data
- Full name and job title
- Company name and industry
- Business email address
- Phone and fax numbers
- Business mailing address
Procurement Information
- Product specifications and requirements
- Order quantities and budget range
- Target markets and project details
- OEM/ODM customization preferences
- Certification and compliance needs
Technical Usage Data
- IP address and browser type
- Pages visited and time on site
- Referring URLs and search terms
- Device type and operating system
Communication Records
- Email correspondence
- Quote and RFQ submissions
- Trade show contact exchanges
- WeChat / WhatsApp messages
How We Use Your Data
We process your personal data only for legitimate business purposes. The specific purposes and legal bases are outlined below:
Processing Inquiries & Quotations
To respond to your product inquiries, prepare quotations, provide product samples and technical specifications relevant to your procurement needs.
Order Fulfillment & Contract Management
To process purchase orders, manage OEM/ODM production contracts, coordinate logistics, and handle after-sales service and quality claims.
Business Development & Marketing
To send product updates, new collection announcements, trade show invitations and industry insights relevant to your business. You may opt out at any time.
Legal & Compliance Obligations
To comply with applicable export control regulations, customs documentation requirements, anti-money laundering laws and other legal obligations in China and importing countries.
Website Improvement & Analytics
To analyze website traffic patterns, improve user experience, measure the effectiveness of our content and optimize our product catalog presentation.
Sharing of Information
We do not sell, rent or trade your personal information to third parties for their marketing purposes. We may share your data only in the following limited circumstances:
| Recipient | Purpose & Safeguards |
|---|---|
| Freight & Logistics Partners | Shipping addresses and contact details shared with freight forwarders and customs agents solely to fulfill your order. Governed by service agreements with confidentiality clauses. |
| Payment & Banking Institutions | Business banking details shared with our bank and payment processors as required for international wire transfers and trade finance. Regulated under applicable financial law. |
| Certification & Testing Bodies | Minimal business information shared with CE, ETL and RoHS certification authorities when processing product compliance documentation on your behalf. |
| IT & Cloud Service Providers | CRM, email and website hosting providers who process data on our behalf under data processing agreements with appropriate technical and organizational safeguards. |
| Legal & Regulatory Authorities | Disclosed when required by law, court order, export control authority or other binding legal obligation, limited strictly to what is legally required. |
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Our general retention schedule is as follows:
Order & Contract Records
Purchase orders, invoices, shipping documents and OEM/ODM contracts retained for accounting and legal compliance purposes.
Business Contact & CRM Data
Contact information and communication history retained after last interaction to support ongoing business relationships and warranty claims.
Website Analytics Data
Aggregated and anonymized website usage statistics retained for trend analysis and website optimization.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.
Data Security
We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure or destruction. Our security practices include:
SSL/TLS Encryption
All data transmitted between your browser and our servers is encrypted using TLS 1.2 or higher.
Access Controls
Role-based access controls limit data access to authorized personnel with a legitimate business need.
Secure Data Storage
Business data stored on secure servers with regular backups, firewall protection and intrusion detection systems.
Incident Response
Documented procedures for identifying, containing and notifying affected parties in the event of a data security incident.
While we employ robust security measures, no method of transmission over the internet is 100% secure. We encourage you to use secure channels and strong passwords when communicating sensitive business information.
Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data. We will respond to verified requests within 30 days.
Right to Access
Request a copy of the personal data we hold about you and your business.
Right to Rectification
Request correction of inaccurate or incomplete personal data in our records.
Right to Erasure
Request deletion of your data where we no longer have a legal basis for processing it.
Right to Object
Object to processing of your data for direct marketing or based on legitimate interests.
Right to Portability
Receive your data in a structured, machine-readable format where technically feasible.
Right to Restrict
Request that we limit how we use your data while a complaint or query is being resolved.
To exercise any of these rights, please contact us at gm@rocdevelopment.cn. We may need to verify your identity before processing your request. We will not discriminate against you for exercising your privacy rights.
International Data Transfers
As a global B2B supplier serving customers in Europe, the Americas, Southeast Asia and Belt & Road markets, your personal data may be transferred to and processed in countries outside your home jurisdiction, including China where our headquarters and production facilities are located.
When transferring data across borders, we implement appropriate safeguards including:
- Standard Contractual Clauses (SCCs) approved by the European Commission for transfers to and from EEA countries
- Contractual data protection obligations with all third-party service providers who process data on our behalf
- Compliance with China's Personal Information Protection Law (PIPL) and applicable cross-border data transfer regulations
- Adherence to the APEC Cross-Border Privacy Rules framework for transfers within the Asia-Pacific region
Minors
Our website and services are directed exclusively at business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at gm@rocdevelopment.cn and we will take prompt steps to delete such data.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, applicable laws or regulatory guidance. When we make material changes, we will:
- Update the "Last updated" date at the top of this page
- Post a prominent notice on our website homepage for 30 days following significant changes
- Send an email notification to active business contacts where the changes materially affect how we process their data
We encourage you to review this policy periodically. Continued use of our services after the effective date of any changes constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact our privacy team through any of the following channels:
Privacy Email
Company
ROC DEVELOPMENT LIMITED
Trading as ROC Sauna-Solution
China
Response Time
Within 30 business days of receiving your verified request.
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