Privacy Policy

We collect information you provide directly to us, information collected automatically through your use of our website, and information from third-party sources. The categories of information we may collect include:

We use the information we collect for the following purposes:

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers We may share your data with trusted third-party vendors who assist us in operating our website, processing payments, managing logistics and shipping, and conducting business -- all bound by confidentiality obligations.
• Business Partners With your consent, we may share your information with our authorized distributors or installation partners to facilitate product delivery and setup services.
• Legal Requirements We may disclose your information if required to do so by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. You will be notified via email and/or a prominent notice on our website.

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. The types of cookies we use include:

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. You can also opt out of analytics tracking by adjusting your cookie preferences in our cookie consent banner.

We implement a range of technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Secure, encrypted storage of payment information processed through PCI-DSS compliant payment gateways.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits and vulnerability assessments of our systems.
• Staff training on data protection best practices and confidentiality obligations.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Order Records: Retained for a minimum of 7 years to comply with tax and accounting regulations.
• Account Information: Retained for the duration of your account's active status, plus 2 years following account closure.
• Marketing Preferences: Retained until you withdraw consent or opt out of communications.
• Analytics Data: Anonymized and aggregated after 26 months, with no further personal identification possible.

When personal data is no longer required, we securely delete or anonymize it in accordance with our data disposal procedures.

Depending on your location, you may have the following rights regarding your personal information:

To exercise any of these rights, please contact us using the details provided in Section 11. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

As a company that exports premium sauna and spa equipment worldwide, your personal information may be transferred to, and processed in, countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

When we transfer personal data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by relevant data protection authorities.
• Ensuring recipient countries provide an adequate level of data protection.
• Your explicit consent where required for specific international transfers.

Our website and services are intended for adults aged 18 and over. Our sauna and spa equipment products are designed for adult use and our target audience is individuals aged 25 to 55 years old. We do not knowingly collect personal information from children under the age of 18.

If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete that information from our records. If you believe we may have collected information from a minor, please contact us immediately at the details provided in Section 11.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• Posting a prominent notice on our website homepage.
• Sending an email notification to registered account holders.
• Updating the "Last Updated" date at the top of this policy.

Your continued use of our website and services after any changes become effective constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to our Privacy Team. We are committed to addressing your inquiries promptly and transparently.